At Zippyola.com, we value your satisfaction and strive to deliver fresh, high-quality products with every order. Due to the nature of certain items we sell, our cancellation policy varies depending on the type of product.
1. Non-Cancellable & Non-Returnable Products
Certain products, especially perishable food items like Maa Ladoo, are non-cancellable and non-returnable once an order is placed.
- This is to ensure freshness, hygiene, and safety standards.
- Once the order is confirmed, it immediately enters the preparation/packing process and cannot be stopped.
2. Other Products
For non-perishable products, cancellation and return policies may vary.
- Please refer to the individual product page for cancellation eligibility.
- If a product is eligible, you must request cancellation before it is shipped.
3. How to Request a Cancellation
If your product qualifies for cancellation:
- Contact our Customer Support via WhatsApp or email at the earliest.
- Provide your Order ID and reason for cancellation.
- Our team will confirm eligibility and process the request.
4. Refunds (if applicable)
- If your order is eligible for cancellation and payment has been made, the refund will be initiated to your original payment method.
- Refund timelines may vary between 5–7 business days, depending on your bank or payment provider.
5. Important Notes
- Perishable products like Maa Ladoo are non-cancellable under all circumstances.
- Cancellation requests after dispatch/shipment will not be entertained.
- We reserve the right to deny a cancellation request if the product is already in transit or in the final stages of processing.
Need help?
Contact us via WhatsApp or email for quick assistance.